General information about the online store

All online products are sold by DE Lanka. We sell products to adult individuals and companies island wide. Product prices include VAT. We reserve the right to change our prices and shipping costs.

Orders

Products are mainly ordered via the Internet, through delanka.lk online store. All orders are confirmed by email or over the phone, indicating the price of the order, delivery costs and the products ordered. To receive an order confirmation, a valid email address must be provided when ordering.

You agree to comply with the rules applied to each delivery.

Order and payment confirmation

We will send an order confirmation email including the following details:

• List of products ordered

• Invoice total

You will receive a payment confirmation email, if you have any questions about the payment transaction.

Payment methods and the payment service provider

Products and their postage will be paid upon ordering. In our online store you can pay with the following credit cards: Visa, Visa Electron, MasterCard and American Express, Bank deposit and COD

 

Problems with transport and defective products

If the product has been lost during transportation, or the wrong product or a damaged product has been delivered to you, you must immediately notify info@delanka.lk or call us.

 

Warranty terms and conditions:

Our products have warranty. The warranty covers material failures and manufacturing faults. The warranty does not cover normal wear and tear of the product, damage to the product when it is used in a setting/location for which it is not intended or failure caused by improper use. To be able to obtain a warranty you must be able to provide a proof of purchase. Proof of order or payment or any other document indicating that the product has been purchased from DE Lanka online store is acceptable. The aim is to repair the defective product or replace the goods within a reasonable period of time and it must not result in costs or substantial harm to the consumer. In addition, the buyer has rights under the applicable consumer protection law, and this warranty is without prejudice to these rights.

Changes

We reserve the right to change our delivery terms. Before placing your order, you must familiarise yourself with the terms of delivery applicable at any given time.

Privacy

This online store follows DE Lanka privacy statement, which is available on the company’s website.